Frequently Asked Questions

Software is available on our website on the Downloads page.

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Many resources are available to view or download on our website, including operation manuals, troubleshooting and installation guides. We also have a YouTube channel with demonstration and installation videos. Questions may also be directed to our technical service department. 

We encourage you to check the specific product page for information that may answer your questions prior to contacting the service department.

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Absolutely! CANNON is proud to fully support our instruments. 

Domestic U.S.:  Domestic service is dispatched from our State College, PA or Houston, TX offices. Contact our service department to discuss your needs, or complete and submit a service/training request form

International: CANNON Instrument Company offers support internationally through a network of qualified factory-trained international dealers. If you are a customer outside of the U.S., please contact your local dealer.

Please refer to the FAQ about obselete instruments that CANNON no longer fully supports. Our service department can also answer any questions you have about particular instruments.

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We pride ourselves on our world-class, award winning customer service. We are always open to insight for ways to improve and better help our customers. 

We welcome you to fill out and submit a Customer Survey to direct your feedback to the appropriate department. Our ISO 9001 procedures require appropriate action for all complaints.

If you response to your submitted survey is unacceptable, or need immediate assistance, please contact CANNON's Director of Quality.

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International: CANNON Instrument Company offers support internationally through a network of qualified factory-trained international dealers. If you are a customer outside of the U.S., please contact your local dealer.

Domestic U.S.:  Domestic service is dispatched from our State College, PA or Houston, TX offices. Contact our service department to discuss your needs, or complete and submit a service/training request form.

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Each product page details which methods are applicable, or you can use the left-side search filter for a particular method. Likewise, the operator manuals and marketing literature on the CANNON website indicate the methods to which particular instruments comply. These are found on the individual product pages. We encourage you to visit the product detail page for this information.

If you cannot find the information you are seeking or have a specific question regarding a method, please feel free to contact technical service.

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Review the method and the instrument operation manual. Ensure you have written laboratory test procedures, or refer to the instrument manual as your procedure.

If you have questions or require clarification regarding the method or operator manual instructions, contact technical service for assistance.

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Information on CANNON's quality certifications can be found in Quality Certifications web page.

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CANNON's A2LA accreditation is recognized globally through the Mutual Recognition Agreements (MRA). More information is available through the A2LA website.

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Each of our ISO/IEC 17025, ISO 17034 scopes of accreditation and our ISO 9001 certificate are available via email or fax by contacting Customer Service and via links on our Quality Certifications web page.

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CANNON lists all our viscosity and reference standard's safety data sheets in our Library on the Safety Data Sheet page.

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