Complaint Process Overview

While we like to run like a well-oiled machine, we realize that issues can occur. Cannon Instrument Company accepts complaints and handles them according to the requirements of ISO 9001, ISO/IEC 17025 and ISO 17034.

Complaints are recorded and archived within our Customer Relationship Management system.
The complaints are analyzed by process owners or quality system personnel.
Corrective actions are opened and processed as determined to be necessary.
A risk analysis is performed.
All complaints and corrective actions are reviewed by an independent person.
Upon completion of the corrective action the complainant is formally notified when possible.

We appreciate all of our customers and want to ensure you have the best experience possible. We always encourage your feedback.

M. T. Zubler
Vice President of QA and Technical Services
814-933-0462

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