Policies & Terms

CANNON Instrument Company is committed to protecting your privacy. The information we collect is gathered to ensure secure ordering and to provide a more personalized shopping experience. We do not sell or share your information with others. Help us to ensure your privacy by not sharing your user ID or password with other parties. Please contact Customer Service if you have any questions or concerns.

Payment & Financing Options

CANNON Instrument Company offers 30 day payment terms for U.S. and Canadian customers with established credit. We also accept the following payment options:

• Check - U.S. dollar draft, paid to CANNON Instrument Company, drawn on a U.S. bank
• Electronic fund transfers (EFT) – forward forms to our Controller for completion
• Credit card (VISA, Discover, MasterCard and American Express)
• Wire transfer
• Irrevocable letter of credit – from a U.S. bank (preferably RBS Citizens Bank)

Please contact Customer Service to learn more about available financing options.

Pricing & Specifications

Prices on our website are in U.S. dollars. Pricing and product specifications are updated regularly and subject to change without notice. Contact Customer Service for a formal quotation effective for 30 days. Delivery estimates depend on demand and are also subject to change. Products may be discontinued without notice. If your desired product is unavailable, we are happy to suggest a suitable alternative. Contact Technical Service for assistance.

Trademarks

Freight and Miscellaneous Fees

Freight charges are based on the number and type of items selected as well as the shipping address provided at Check Out. Freight is calculated per shipment at the time of shipment and will be added to the invoice. Unless otherwise noted all shipments are FOB Origin.

• Duties/Taxes: Unless otherwise indicated, duties and taxes are not included in the price of our products and will be charged separately.
• Hazardous Material Charges: A hazardous material charge of $50.00 per domestic U.S. line item and $60.00 per export line item will be added to normal shipping charges for applicable products, including viscosity standards and flash point reference materials with low flash points.
• Inspections Fees: If inspection is required by an outside inspection firm (designated by the purchaser) additional fees will apply. All expenses incurred by the inspection firm will be the responsibility of the purchaser.
• Legalization: If the receiving country requires legalization of a shipment/document, additional fees will apply.

Shipment Claims

It is the customer’s responsibility to inspect all shipments upon receipt and report any problems or errors to Cannon within 2 weeks. If goods are broken or damaged in transit, we will adjust the claim regardless of who is at fault, however we ask that you report the damage to the carrier.

For domestic U.S. shipment claims:

• If the damage is <$100.00, please notify Customer Service.
• If the damage is >$100.00, retain the original shipping carton and request a carrier inspection within 15 days of delivery. Send your claim along with a copy of the inspection report prepared by the carrier's agent to Customer Service.

For International shipment claims:

• Export shipments are insured against "all risks", including breakage unless otherwise instructed by the customer. Customers who request that we not insure a shipment are solely responsible for any claims.
  • Please notify Customer Service for shipments insured by CANNON and we will handle the claim directly.
  • For shipments insured by another party adjustment may be made through the local agent of that party's insurance company.
• Ocean shipment is not recommended and may invalidate the warranty on certain products. If shipment of insured items is requested by ocean freight and the items are damaged or lost in transit, adjustments are handled in one of the following ways:
  • CANNON places the claim in the U.S.: Contact Customer Service and provide copies of the insurance certificate, the bill of lading and the commercial invoice along with details of the loss as reported to the carrier. For damage >$100.00, a survey report issued by the insurance adjuster must also be provided.
  • A local agent for the insurance company handles the adjustment.

Returns and Cancellations

CANCELLATIONS - There is a 30% production fee applied for the cancellation of any order that contains custom configured/manufactured items. The fee will be waived in the event a new PO is received within 120 days of cancellation of the original order.

PRODUCT RETURNS WITHOUT PRIOR AUTHORIZATION WILL NOT BE ACCEPTED. A 25% restocking fee will be applied to returned orders. Effort should be made to identify the source of the problem prior to returning a product to CANNON for repair or service as a testing fee may apply for returned products that are found to be working properly. If the issue cannot be identified, contact Technical Service or your local service agent. If a simple solution or repair cannot be recommended, CANNON will issue a Return Authorization number (RA). You must alert CANNON prior to shipment if the product you are returning contains hazardous materials.

Products must be carefully packed and shipped pre-paid to the following address:

CANNON Instrument Company

ATTN: Return Authorization # __________

2139 High Tech Road

State College, PA 16803 USA

The shipment must contain the following information:

• Return Authorization number (RA).
• Name and telephone number of the customer point of contact for the return.
• A detailed explanation of the reason for the return.
• Shipping and billing instructions for product repair and return.

NOTE: If the repair is not covered by warranty, CANNON will provide a cost estimate. Repair costs must be approved and a purchase order issued before work will be performed.

Products generally not subject to return include:

• Items purchased via a third party
• Customized, modified, dated or mutilated products (including all viscosity and flash point reference materials)

Restrictions on Product Use and Sale

Products are intended for sale to commercial, industrial, government, medical and educational institutions.  Products are not intended for use as foods, drugs or cosmetics, or as components or ingredients in their preparation. They are for professional use only and are not for sale to consumers for personal or household purposes. Certain items may be dangerous unless used by or under the supervision of trained personnel. Manufacturer instructions must be followed to ensure safety.

Certain restrictions apply to the sale of our products in support of U.S. law and consistent with our established dealer network. These restrictions vary and may require a local, authorized CANNON dealer to handle the transaction.

All materials quoted are for domestic U.S. use, unless mutually agreed upon by Cannon Instrument Company and the Buyer. In such cases the following information must be provided by the Buyer at the time of order submission:

• Name and address of the end-user
• Government agency affiliation of end-user (if applicable)
• End-user business type
• Intended product use

CANNON reserves the right to void any warranty in part or in full if items are exported without consent.

Complaint Process Overview

CANNON accepts complaints and handles them according to the requirements of ISO 9001, ISO/IEC 17025 and ISO 17034. Learn more about the Cannon Complaint Process Overview below.

• Complaints are recorded and archived within our Customer Relationship Management system.
• The complaints are analyzed by process owners or quality system personnel.
• Corrective actions are opened and processed as determined to be necessary.
• A risk analysis is performed.
• All complaints and corrective actions are reviewed by an independent person.
• Upon completion of the corrective action the complainant is formally notified when possible.

Cannon cares about our customers and we encourage your feedback.